Fusion Networks

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Please email us for more information. support@fusionnetworks.me

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Get help with any questions you have. (801.821.4785)

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D.I.Y Troubleshooting! View our troubleshooting documents.

Status Center

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Troubleshooting

FAQ

The first troubleshooting step should always be to “unplug it and plug it back in”.  There is no need to move/unplug any networking cables.  Simply unplugging from power for 10 seconds and plugging back in resolves around 80% of problems.For fixed wireless customers, that means unplugging both your receiver dish and your router.For fiber customers, you will unplug both your fiber converter  and your router.

Every device has what is called a MAC address; a unique code that identifies and differentiates it from every other device.  It’s kind of like a “fingerprint” for your router.Our network uses MAC authentication to allow people and devices onto the network that should be there and block out devices that we don’t recognize.When you plug in a new router, our system reads the MAC address, but doesn’t recognize it as you.  It blocks the new device thinking that it is a threat.It’s easy enough to fix, our team just needs to add that MAC address to your account and you should be good to go.You can email us at support@fusionnetworks.me, or call us at 801.821.4785 and we can help get this taken care of for you.

Maybe.  For customers that use our managed router service, our support team can help look at your device and reset your wifi password no problem.If you are using one of your own routers, then your firewall sees us as a threat and locks us out.  In that case, you would have to call the support team for your specific make/model of router.